Frequently Asked Questions
Everything you need to know about your AJAZZ gear and orders.
What is the typical shipping time for AJAZZ products?
Most orders are processed within 1-2 business days. International shipping generally takes 7-15 business days depending on your location and the selected shipping method at checkout.
Does my AJAZZ keyboard come with a warranty?
Yes, all AJAZZ peripherals include a 1-year limited warranty that covers manufacturing defects. Please keep your proof of purchase to facilitate any warranty claims.
What is your return policy for electronics?
We offer a 30-day return policy. Items must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.
Are AJAZZ mechanical keyboards compatible with macOS?
Yes, most AJAZZ keyboards are compatible with both Windows and macOS. Many models feature a physical toggle switch or a key combination to swap between operating system layouts.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also log into your account to view real-time updates.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.