Returns & Exchanges

At AJAZZ, we strive for total customer satisfaction with our high-performance peripherals. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Place the product in its original packaging, including all cables, keycap pullers, and manuals that were included in the box.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking number.

• 4.
  Receive Your Refund

  Once our technicians inspect the hardware for quality assurance, we will process your refund or ship your replacement within 5-7 business days.